Refund Policy

This policy applies to subscriptions bought directly from Lernio. It sits alongside the terms of service and does not reduce any refund right you have under the consumer law of the country you live in.

You can cancel a subscription at any time from your account, without contacting us. Cancelling stops the next payment. It does not end the period you have already paid for — access continues until that period ends, and no money moves. If you want the payment itself returned, that is a refund, and it is covered below.

Where an offer includes a trial, the length of the trial and the date of the first charge are shown before you pay. Cancel before that date and you are never charged, so there is nothing to refund.

• Cooling-off period. [Statutory cooling-off window — length, and whether starting the assessment waives it as immediate performance of a digital service. To be confirmed per market before launch.]
• A renewal you did not intend. [Policy for a renewal charge disputed shortly after it is taken — to be decided]. Tell us promptly and we will look at it.
• Something was wrong on our side. If the service was unavailable for a meaningful part of your billing period, or a fault stopped you using what you paid for, we refund it. You do not have to argue the point.
• You were charged twice, or charged after cancelling. We refund the duplicate in full, and you do not need to ask twice.

We generally do not refund a period that has been used, or a subscription cancelled partway through a period, beyond the cases above and anything the law requires.

Email [support email address] from the address on the account, and say which payment you mean. We reply within [response time commitment] and, if we agree, send the refund to Stripe the same day. It then takes your bank [typical clearing time] to show it.

A refund goes back to the card or account that paid, in the currency you were charged in, for the amount you were charged. We do not convert it, and we do not restate it at today’s exchange rate — so an exchange rate that has moved since the payment cannot leave you short. Your bank may still apply its own conversion on its side, which is outside our control.

When a payment is refunded in full, the access it paid for ends. Your account, your results and your training history stay where they are, so a later subscription picks up where you left off rather than starting from nothing.

If something looks wrong, ask us before asking your bank — we can usually settle it the same day, while a chargeback takes weeks and locks the payment while it runs. We contest chargebacks we believe are mistaken, and we may suspend access to an account while one is open.